Refund Policy

Willow & Crumb – Refund Policy

 

Last updated: 9/9/2025

 

At Willow & Crumb, every item is baked with care and attention. Because our products are perishable and made to order, we have specific guidelines regarding refunds and returns.

 

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1. General Policy

 

All sales are considered final once products are picked up or delivered.

 

We do not accept returns on food items for health and safety reasons.

 

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2. Cancellations

 

Orders canceled more than 72 hours before pickup/delivery may be eligible for a full refund.

 

Orders canceled less than 72 hours in advance are non-refundable.

 

Custom or specialty orders (such as wedding cakes, large bulk orders, or personalized designs) are non-refundable once production has begun.

 

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3. Refunds for Quality Concerns

 

We take pride in the quality of our baked goods. If you are dissatisfied with your order for any reason:

 

Please contact us within 24 hours of pickup/delivery.

 

We may request photos or details to understand the issue.

 

At our discretion, we may offer a replacement, store credit, or partial/full refund depending on the situation.

 

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4. Incorrect or Missing Items

 

If an item is missing or incorrect, please notify us within 24 hours.

 

We will arrange for a replacement, refund, or store credit as appropriate.

 

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5. Non-Refundable Situations

 

Refunds will not be provided for:

 

Change of mind after pickup/delivery.

 

Items damaged after leaving Willow & Crumb due to improper handling or storage.

 

Orders not collected at the agreed pickup time.

 

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6. Processing of Refunds

 

Approved refunds will be issued via the original payment method when possible.

 

Please allow up to 7 business days for processing, depending on your payment provider.

 

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7. Contact Us

 

If you have a concern about your order, please reach out right away so we can make it right:

 

Willow & Crumb

Email: slane2238@gmail.com 

Phone: 208-964-9683